I swear that I was expecting a monologue by Rod Serling (nevermind he died in 1975) after my trip to the AT&T store.
So we walked in and before we step two feet in the store we were headed off by someone asking us what we needed. Before we could tell him anything he told us that he could “squeeze us in”. Confused we inquired about his curious choice of terminology. Apparently shopping at the AT&T store in Kendallville requires an appointment.
It’s not my doctor’s office, it’s not my hair stylist. I shouldn’t need a bloody appointment to go buy a cellphone accessory. It’s just a freaking case! Granted the case costs $50 but still. It’s not some major life changing decision where I need to consult a specialist or sign legally binding documentation. The process is not irreversible, and it certainly isn’t going to cause some sort of harm if I do it wrong.
You can “squeeze me in”? Are you freaking kidding me?
This is one of the reasons I never went to the VZ store. I would go in, they’d schedule me for an appointment, tell me I had an absurdly long wait time and then make me hand over my phone number so that they could text me when my appointment was next.
Is this what I have to look forward to now when I need to go to the store and purchase an accessory or new phone? Why is it so complicated? Everywhere else has it down to a science. I go in, grab what I want off a shelf, I pay and the store takes my money. Immediately afterward I am allowed to leave. Nothing should interrupt or deviate from that process.